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Complaints

Complaints

Dear Valued Customer,

To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products through below electronic form to be given directly to the bank where our complaints management unit will contact you within five working days.

You can submit your complaint by filling this form (Click here).

Furthermore, you can contact our dedicated Complaints Management unit for any complaint you may have through:

  • Customer Complaints Unit E-mail: ComplaintsBahrain@arabbank.com.jo
  • Our Customer Care Center number: 17541000, available 24/7
  • Suggestions/Complaints boxes available at the branches
  • Bank Electronic Services Secure Mail
  • Personally visit
  • Fax to 17541116
  • Regular mail directed to Bank’s Complaints Officer on our P.O. Box 395 Manama-Bahrain (for Retail Branches customers’ complaints) or P.O. Box 813 (for Wholesale Branches customers’ complaints)
  • Complaints Officer available at the Head Office building in Diplomatic Area during official working hours

To download/view the Customer Complaints Guide, please click here.






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